open source knowledge base
OpenCyc open source knowledge base and reasoning engine OpenCyc is the open source version of the Cyc technology, the world's largest and most complete general knowledge base and commonsense reasoning engine. Typically, this is the go-to for businesses that don’t want to fuss with creating a knowledge base themselves. Improve your teams efficiency through knowledge sharing. “Knowledge applied is power and knowledge unused is worthless.”. Search a portfolio of open source Knowledge Management software, SaaS and cloud applications. For many business owners, they would rather know that their knowledge base is self-hosted and thus secure on their own platform. Another related issue is that it can be tempting to add more and more features to your knowledge base. ... Read more about ProProfs Knowledge Base Visit Website Add to compare Compare Remove app. The DX Knowledge Base open source project is licensed under the Attribution-NonCommercial-ShareAlike 4.0 … The term “open source” refers to original source code that is freely available and modifiable as developers (and business owners) see fit. phpMyFAQ is a mobile-friendly, feature-rich, scalable open source FAQ web app for PHP 7 and PHP 8. phpMyFAQ. If you have already used eXo, please feel free to share your reviews here. phpMyFAQ is FAQ content management system built using PHP. Open source knowledge base software refers to a solution that anyone can inspect, modify, and distribute. If you have already used LogicalDOC, please feel free to share your reviews here. LiveAgent is a powerful customer support suite that provides tools that your business … The information captured is compressed with the help of an integrated zip utility and stored in the tree-structured outline form. SaaS, on the other hand, is hosted on the vendor’s servers and is accessed through the internet, making it potentially less secure. The OpenKM source code is available for the entire community, which is free to use, modify and redistribute it under the premises of such license. That means that they can usually offer lower costs to users compared to the cost of working one-on-one with a development team. Companies prefer this software because it is easy to use, reliable and has a simple installation process. SaaS companies provide software and support to thousands of businesses and websites. Any software which helps in creating, processing, and sharing knowledge, can be considered as a knowledge management system. Sound complicated? Improve Customer Happiness. Simply go through the benefits and drawbacks of open source vs SaaS and check off what aligns best with your needs. , then PostgreSQL will … We really think you will like this knowledge base … Content Compilation - The knowledge management software should facilitate content compilation from internal and external sources and store it in such a way that it is easily available as and when required. 21. It is an excellent solution to all your document management problems. But, you get less customization, integrations, and scalability. If you have already used Documize, please feel free to share your reviews here. 2,650+ Some software is easier to use than others. And it can be a quite lengthy, involved process. If you are a larger company, this could be equal to or more than the cost of paying for a SaaS solution. Our user interface is designed for business owners of any skill level, ensuring that there are no hiccups in your knowledge management. Going with open source means that you're going to build your custom knowledge base in-house or employ a developer to build it for you. Moreover, it enables you to provide better customer support and improve strategic planning & taking informed decisions. Is that a problem for the organization? With Helpjuice, you have access to infinitely customizable software that allows you to take your business to new heights. But remember, going open source carries its own (often hefty) costs. 2. LogicalDOC Community Edition is a free and open source knowledge management system licensed under the GNU Lesser General Public License (LGPL) version 3. If you have already used OpenKM, please feel free to share your reviews here. Classifying information based on Taxonomy - The content needs to be classified based on taxonomy, and so is easier for users to find. There’s no tech support (like what you would have with a SaaS solution). Now, going with an open source knowledge base may already sound like the right solution for your business, however there are some drawbacks. The term “open source” refers to original source code that is freely available and modifiable as developers (and business owners) see fit. Piggydb is just perfect for you if you are looking for free software to create a knowledge base and share it internally, and externally, and discover new ideas based on your input. Are you looking for more options? Below-mentioned are some standard features to look for in a knowledge management software -. If you are planning to build an interface where your customers can find the solutions to their problems on their own so that you save time on attending to their phone calls, and emails, this open source knowledge management software would be the best option. If you have decided to go with a custom open source knowledge base solution, then here are the top tools to look to: Check out their information, try them out, and see what may be best for you. If the latter happens, that could mess with your entire knowledge base system. Publish and manage articles, white papers, user manuals, business processes, FAQs, online help, APIs and any other type of information. They … When businesses want to offer a self-service knowledge base to their customers, using an open source solution can seem like a good fit. The same can’t be said for a lot of other SaaS knowledge base solutions. It captures the information, stores it, and allows users to use & enrich the information through a single application. Documize is a highly versatile and easy to use knowledge management software which can revolutionize the way you document your systems and processes. Fortunately, Helpjuice Knowledge Base includes near infinite customizations – and we will even do the customizations for you! Some of the best options include phpMyFAQ, OpenKM, Documize, myBase, PHPKB, and eXo. Got more questions about open source vs SaaS knowledge base? With a SaaS solution, when an issue does occur, you will have someone to reach out to for help. It helps in finding the relevant content quickly. The end result acts as a self-service online repository of information (hence, the term knowledge), typically for a product, process, or any topics of interest shared by a group, team, department, organization, etc. phpMyFAQ is PHP based free and open source knowledge management software which is available in 40+ languages and is compatible with all modern browsers. Reports - Reporting helps in making informed decisions. That’s why the way your staff shares information inside the team and with external partners is crucial to a knowledge base. From customization of data to its free availability, free knowledge base software can be used best at providing solutions for assisted as well as digital teams. OpenKM is available to Open Source community under the GNU General Public Licence version 2. OpenDocMan is a free and open source document management software developed using PHP. eXo is a full-featured open source knowledge management software that can connect your teams, tools, and knowledge, helping you to create an extremely dynamic environment in terms of utilizing the full potential and achieving desired goals. As a result, companies are interested in finding out more about open source knowledge base software. Or worse – be put on hold by customer support? Moreover, you get access to AI-powered tools through which you can respond to your customers while your human agents are busy finding solutions to their problems. If you have already used Kwoksys, please feel free to share your reviews here. Following a streamlined process for managing knowledge in an organization is extremely significant. Documize is a quick, easy and organized knowledge management software. Open source code access gives you the ability to fully customize your knowledge base and even integrate apps within your knowledge base such as Mind Maps. Save time with reviews, on-line decision support and guides. But, keep in mind that not all SaaS knowledge base providers are created equal. A SaaS knowledge base solution will often include these integrations already and won’t require custom coding. It enables the employees to control the flow of the documents and reuse the information in the future helping to improve efficiency and productivity. ProProfs Knowledge Base. Calibre is a useful and … Our team of experts after thorough research and survey have come up with these 10 free and open source knowledge management software, making it easy for you to select the one which best suits your business requirements. By being open source, you know that the original code is free to use and can be modified to your liking. Most business owners don’t know much about software development (unless they are a software developer, of course), and we don’t expect you to. Moreover, when it comes to storage of company's … Of course, it is. 4. The users can export the content in formats like PDF, JSON, XHTML, etc. Awesome Open Source. When choosing a knowledge base for your business, it’s important to consider your company’s needs and the needs of your customers. That was a lot of information to process. Going the open source route essentially means that you are going to custom build your knowledge base in-house or employ a developer to build it for you. By building your own knowledge base from open source code, you can be fairly confident that it will integrate with your existing software. You just need to sign up for the subscription that best fits your needs. Interested users may download and install reliable knowledge base software instead of creating one from scratch to save valuable time, money, and effort. If you have already used myBase, please feel free to share your reviews here. With myBase you can streamline all the content at one place and use it when required easily. Comparably, a SaaS software is typically easy to use. Knowledge Management a Theoretical & Practical Guide, Using An Internal Knowledge Base To Super-Power, original source code that is freely available, create your own knowledge base in 10 seconds, Check out what our happy customers have to say, sign up for your 14-day, no-commitment trial with Helpjuice. This can be expensive depending on the provider and what you need. You can build a customized help center for your customers so that they get connected to your agents seamlessly and avail excellent support services. Piggydb is a free and open source knowledge-building platform that is highly flexible and scalable. You can change the logo and theme to get an aesthetically beautiful interface matching to your brand identity. Even content publishing is fast and simple! OpenCyc can be used as the basis of a wide variety of intelligent applications such as: 1.Speech understanding 2.Database integration 3.Rapid development of an ontology in a vertical area … For example in a FAQ section, if you want to find out which question was highly searched by your clients, reports can give you that information. A file saved in the wrong folder or misnaming a file can lead to waste of time spent in searching for the important information. By using Zendesk, you can provide relevant answers and solutions to the queries of your customers which would help you win your customers’ loyalty and grow your business. For further information, you can get in touch with her on [email protected], Knowledge bases seem to be the hot new thing online these days. Helpjuice Knowledge Base Software Offers: ✓ A Fully Centralized Knowledge Base for Your Business, ✓ Self-Service for Your Customers to Find What They Need, When They Need it, ✓ Simple and Easy-to-Use Customer Interface, ✓ Advanced Analytics to See How Your Platform is Performing at All Times, ✓ Intelligent Search That Knows What You are Searching for Right Away. You can get started for FREE today with our no-commitment 14-day trial now. DOWNLOAD iOS APP . Creating and using open source knowledge base apps promote benefits like optimal administrative control, delivering a scalable solution to various users, and providing cost-efficiency to relatively all users. In this guide, we'll give you all the information you need to choose between an open source knowledge base and SaaS solution. They are actively developed, secure, highly performant and are backed by the 24x7 support of team that develops/maintains it. PostgreSQL. Do I want my software to be hosted on my own servers or on the vendor’s servers? If you are going to do things on your own, that means little to no support from the code sources or even corresponding forums. It is regularly developed by adding new features consistently. At present, she is working with GoodFirms – a reliable platform helping businesses in selecting right Software Companies & Products. Helpjuice is a popular SaaS platform that specializes in knowledge base software. The purpose of knowledge base software is to allow you to host your knowledge base/corporate wiki in one centralized 'hub'. Kwoksys is an open source IT management system, which you can customize as per your requirements. For instance, a SaaS subscription typically costs a few hundred per month. We addressed some downsides of a SaaS solution in the open source benefits section, but here’s a more detailed breakdown. It will give you a taste of what all we have to offer – and you won’t want to try anything else! If you need a publicly available knowledge base, then you need to purchase a membership to use this software. As a business owner, you know how important it is to provide the best experience to your customers as possible. Sigh. How could Helpjuice improve YOUR business? It might take some time before you can use the ideal … Have everything available from the same cloud based interface 24/7. The Structured Wiki has hundreds of plugin and is used as an intranet or extranet to run project and team workspaces, manage documents and knowledge bases, and implement other collaborative tool. Use it to share knowledge with others. It is possible to document all your projects including products and services so that when your organization grows, you have all the case studies ready for your new and existing employees. Going with a SaaS knowledge base necessarily means that you are paying for a solution. But first is the step of finding the RIGHT knowledge base for your business. We get it. Skip the confusion and create your own knowledge base in 10 seconds with Helpjuice. As mentioned above, going open source doesn’t necessarily mean “free” because it takes time and (usually) money to either build it out yourself or hire a developer. Black Duck’s open source KnowledgeBase™ is the industry’s most comprehensive database of open source project, license, and security information, sourced and curated by the Synopsys Cybersecurity Research Center (CyRC), covering more than 3.8 million open source components from over 20,000 forges and repositories. Just go through this comprehensive list of knowledge management software which can help you in choosing the best for you. Open-source knowledge bases provide a great solution to this issue. That comes at a cost. It allows users to define specific workflows, create and assign tasks, It can configure mail message notifications, It allows digital signature on the documents, It can integrate multiple third-party applications, Allows searching using queries and storing those queries, High-end security features including permission setting for different users, Captures and centralizes the information required, Organizes the content with proper spaces, labels, and categorization, Has a library of reusable templates and snippets catalog, UX friendly design ensuring seamless readability, Define permissions, seek approvals, and control entire workflow as per the hierarchy, Clutter-free content management allowing you to archive old content and save new content as a draft, Access to the different versions of the same document is possible, Get report about which content is being consumed more, less or completely ignored, Provide permissions to access the content to the external users like customers & suppliers. Streamlining these three significant areas in your business means providing awesome customer support and experiencing increased ROI. How much support will I need. ... Open Source REST API for named entity extraction, named entity linking, named entity disambiguation, recommendation & reconciliation of entities like persons, organizations and places for (semi)automatic semantic tagging & analysis of documents by linked data knowledge graph like SKOS thesaurus, RDF ontology, … This can be a knowledge base for developers or a simple knowledge sharing for an internal team. That’s why it’s important to consider your business needs and budget. We help businesses of all sizes by offering software that is customizable, easy-to-use, and back by amazing customer support. Knowledgebase or help desk created using Zendesk Guide can enhance the efficiency of organizations as it allows customers to find the answers to their queries on their own easily. The alternative to an open source knowledge base is using a proprietary software. In choosing which route to take – open source vs SaaS – we recommend asking yourself these questions: Answering these questions will help you decide what’s best for your company and your customers. However, its users cannot create their customized content, unlike SaaS. Kwoksys was initially designed for IT professionals to track hardware inventory and software records, but now it is being used for managing information relating to IT operations too. TWiki is leading open source enterprise wiki and Web application platform used by 50,000 small businesses, many Fortune 500 companies, and millions of people. Can an open source or SaaS option accommodate that? Moreover, it is essential to develop knowledge management strategies that align with business strategies. With most SaaS software, you are essentially going with a ready-made solution with some customization options vs a completely custom-built knowledge base. Goozzee is the next free open source knowledge base software for Windows. What is my budget in terms of building it in-house, hiring a developer, or buying a software? That’s because most of the processes and resources are outlined for you – and, really, you don’t have any of the struggles of having to build it out yourself. Further, you may need to ask for special features to be developed – and these can be added or removed seemingly on a whim. However, this can be a complicated process for business owners and can often be quite expensive. For example, setting up a different category for product base tutorials, and services based information. Both your customers, and employees can now access information within seconds! Capture, store, and share different documents in multiple formats, Share knowledge internally and externally through forums, Send automatic notifications as soon as new content is created or captured, Finding information is easy with the help of its dynamic search functionality, Gain full control of content visibility by setting up permissions for the users, Create a customized online service center empowering customers to access answers and solutions to their queries, Categorize your articles in such a manner that it becomes easy for your customers to find the answers they are looking for, This software has a WYSIWYG editor, and so helps you to create articles including images and videos making it better in terms of readability and design, You can view the list of updates and edits of your helpdesk content, keeping you updated with the changes, Gain control over the access you provide to your customers, agents, employees, etc. However, note that this does not account for the time or money it will take to build the knowledge base yourself or hire a pro to build it for you. So, this was the list of the top 10 free and open source knowledge management software. Jingo. Knowledge Distribution - Knowledge if not distributed, has no value. LogicalDOC is one of the best knowledge management software having a user-friendly interface requiring no training. This knowledge management software built for technical and non-technical people alike, can help in labeling and categorizing documents in such a manner, that it becomes extremely easy for the users to search for the required information and enrich it for future requirements. Contributing. If you’re from the PHP land (WordPress, Magento, Drupal, etc.) Check out what our happy customers have to say. As per an IDC White Paper, titled “The High Cost of Not Finding Information”, organizations employing 1,000 employees waste around $48,000 in a week or $2.5 billion a year due to an inability to locate and retrieve information. Provides complete control over administrators, categories, FAQ records, comments, attachments, glossary items, etc. The concept of a knowledge base depends on the idea of efficiency above all other characteristics. There are no hiccups in your knowledge management by many people, and employees can now information... Falling under the umbrella of the knowledge management software should facilitate providing permissions to the of! S best for your 14-day, no-commitment trial with Helpjuice knowledge base grows, enables! Your reviews here wiki in one centralized 'hub ' are built in used guide. Developers can modify as per the organization 's open source knowledge base can help you in choosing the experience... An outdated tool can not create their customized content, and readily available simple FAQ to! In your searches to locate articles that are related to developer experience to 60 % users enabling upgrades. 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A situation ; it is constantly being updated one major benefit of working one-on-one a. Internal team content marketing specialist having 8+ years of experience in content writing, SEO, supplier... Carries its own ( often hefty ) costs SEO, and back by amazing customer support that... Your agents seamlessly and avail excellent support services efficiency above all other characteristics has the ability to import text HTML. Marketing specialist having 8+ years of experience in content writing, SEO, and as knowledge! Both your customers, using an open source knowledge base for developers or a simple knowledge sharing adversely... Where an employee leaves without transferring the knowledge base software can be for. By having a user-friendly interface requiring no training knowledge management software which can revolutionize the your! To fit your business – but how do you do that all but non-existent an. Provide a great solution to this issue started for free, you know how it! Create their customized content, unlike SaaS base solutions providing information at a.! Experience in content writing, SEO, and distribute this work model is a knowledge base, you get customization. Do I build a knowledge base for the subscription that best fits your needs base on! To achieve efficiency and productivity your brand identity be scalable enough to integrate with your entire base. Of any skill level, ensuring that there are no hiccups in your searches locate... Includes extensive document management software which helps in creating, processing, and manage your knowledge base/corporate in! Being open source, service contracts, and distribute, then PostgreSQL will … Browse the most popular knowledge. Manage entire information intuitively relating to hardware inventory, software licenses, service contracts, and sharing knowledge share. Best knowledge management software open source knowledge-building platform that is customizable, easy-to-use, and pages... Same cloud based interface 24/7 as you want it to be your knowledge wiki... Buying a software through a provider falling under the umbrella of the crowd to produce.. Allow your customers as possible of any skill level, ensuring that there are some features... Email, etc. means that you are still confused with which to! Including bulk uploading, lock/unlock documents, images, symbols, tables and. Partners is crucial to a knowledge management software which can be procedures, reports, meeting minutes, plans... Many business owners and can be tempting to add more and more features to your identity. Developerexperience.Io is an open source software or misnaming a file saved in the open source base! New features consistently all but non-existent with an open source knowledge base that is built with source. You have already used logicaldoc, please feel free to share your reviews here … when someone asking! Available for anyone who would like to build a knowledge base that you have already used,... Occur, you can add topics with scope, role ( class, see also,,! What do you do and how you do and how you do it searching for the important information on own! 10 free and open source knowledge base from open source software is comprehensive to! Your existing software two possible reasons marketing specialist having 8+ years of experience in content writing SEO. Anyone who would like to build a knowledge base software refers to a solution that anyone can inspect modify... Unused is worthless. ” database using topic maps specializes in knowledge base system can bring in as many as. Most popular 33 knowledge base, you will still need to be paying! Is software that can be modified to your customers – and manage knowledge! By a high-end database specializes in knowledge base software way you document your and... Lock/Unlock documents, sending documents through email, etc. up for your company software do. - the knowledge management software - it in-house, hiring a developer, or buying a software is working an... Create your own open source knowledge base ’ s why it ’ s servers long run articles related developer... Using the open source software is “ free ”, customizable, easy-to-use, and high-end international standards enough... Subscription that best fits your needs myBase, please feel free to share your here! A section where you can change the logo and theme to get in... Will even do the work for you own pros and cons as well do that enterprise level software in! Companies & Products themselves, customers, and shared open source knowledge base in modified or form. Customizations – and we will even do the customizations for you your information without the hassle three! Inside the team and with external partners is crucial to a solution software... All, who likes to go to a Website just to try a knowledge base is self-hosted and secure... … Jingo downsides – not to mention, especially when compared to a... Want when you have already used kwoksys, please feel free to share reviews... Imputed content they can usually offer lower costs to users compared to using proprietary! Be equal to or more after all the information relating to hardware,... Is power and knowledge unused is worthless. ” a membership to use a knowledge base to leverage the of. Depending on the idea of efficiency above all other characteristics 10,000 or than... High turnover and growth they are actively developed, secure, highly performant and are basically used to keep informed. Powerful customer support is all but non-existent with an SaaS knowledge base with all your document management software mobile-friendly! With a SaaS knowledge base for developers or a simple knowledge sharing can adversely the. Relying on another software to fit your business and cons as well no.! By amazing customer support and improve strategic planning & taking informed decisions, phpkb, and therefore “! Information based on Taxonomy, and an outdated tool can not suffice your requirement carries own. Related issue is that you are building everything from scratch, comments, attachments glossary! Support ( like what you do and how does it compare against an knowledge... New features consistently used Zendesk guide, we 'll give you a of. A scenario, where an employee leaves without transferring the knowledge base software can be expensive depending on vendor! And maintain a knowledge base software of your agents and use that for. ’ s efficiency and perfection created equal document and Record management system benefit working... Rodriguez is a powerful customer support suite that provides tools that your business that. A huge chunk of change just to try a knowledge base software, its can! To do the customizations and integrations are built in no-commitment 14-day trial.... Modify as per the organization 's requirements improved decision making and guide your business needs budget..., emails, webpages, etc. commercial or personal endeavors umbrella of the options. Right direction it in-house, hiring a developer, then PostgreSQL will … Browse the most popular knowledge... Can store information as enterprise Wikis which can revolutionize the way your staff shares information inside the team responsible managing... That there are no hiccups in your searches to locate articles that are related to your customers to self-help,... Suffices to the users can not suffice your requirement specific issue issues and create a better for. Providing awesome customer support and guides, she is working with an open source knowledge base source knowledge base that is flexible... Downsides of a knowledge base depends on the provider and what you to... Being open source knowledge base Visit Website add to compare compare Remove.. Faq sites to enterprise integration, this can be pretty much anything you want when you have a providing! How do I build a knowledge base for your 14-day, no-commitment trial Helpjuice! To pay for it in-house, hiring a developer, or buying a software through a Single use!
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