national fuel customer service phone number
[redacted] is still displeased that this National Fuel transferred the outstanding balance from the property in question to my business at [redacted] and threatened if I did not pay it, they would shut off service at my business (never mentioning they would place the delinquent amount against my personal credit). Am not satisfied with result, they have told you that because I have no other choice with them and they are not willing to reduce the bill and accept that it is their fault. National Fuel's main customer service line is 1-716-686-6123 for Buffalo customers, and 1-800-365-3234 outside the Buffalo area. The Fuel Assistance Program is an assistance program that can help you pay for heat. The representative explained that the company attempted to turn the gas on in the morning. General Customer Service Info: (716) 686-6123(NY) (814) 871-8200(PA) outside this calling areas: 1-800-365-3234 Monday through Friday 7am to 6pm (excluding holidays) Gas Emergencies: 1-800-444-3130 24 hours a day, 7 days a week. The representative further explained that once the reconnection payment is made the customer would be reenrolled in National Fuel's LIRA program, which would enable him to continue to receive a discount on his monthly bills and receive debt forgiveness on his outstanding balance. On August 14, 2015 at... The serviceperson returned to the complainant's home at approximately pm and knocked on the door multiple times. 2. For safety purposes, the gas service was not turned on. Portugal 0800 781 377. If you have a question about the Fuel Rewards ® program, our Frequently Asked Questions page may have your answer. There was no error in the termination of service for Mr. [redacted] and National Fuel will not waive the reconnection fee. happened (because of his bank fees) however he understands what caused this to happen. If they feel they are entitled to an outstanding bill from an LLC they must bring action against [redacted] that owned the service and utilized the service while they owned the buildingThere was no tenant in the building and to hold an officer of the limited liability corporation personally responsible in an attempt to pierce the corporate veil without proper court order is unjustifiableJust because I setup the account for the LLC I never agreed to be personally responsible for any bills invoicedIf this is not removed from my personal credit I reserve the right to take action in court against National Fuel and recover all damages incurred by their negligenceMy attorney has been CC'd on this matter Regards, [redacted], We have reviewed *** concerns regarding National Fuel not being able to gain access to the meter to lock it in her name. A final billing was mailed to her showing a $credit. Use our contact form, call us, or use the live chat. We received the Revdex.com complaint and our QA representative contacted Mr. [redacted]. Regards, Specific equipment information, including whether existing equipment is being replaced by new gas-fired equipment. We are here to help. Phone. National Fuel Gas Billing Information and Customer Care Services admin NA December 30, 2019 | 0 Learn about the right way to login, bill cost options, the right way to set up Auto Pay, the right way to cancel account and different useful tools in your National Fuel Gas account. I made contact with this customer [redacted] on 8/19 in regards to the Revdex.com complaint that was received on 8/13. 074 9113895. If this is not removed from my personal credit I reserve the right to take action in court against National Fuel and recover all damages incurred by their negligence. Mr*** contacted National Fuel's customer service department, the representative reviewed the income and expenses for the household. The gas meter was shut off at approximately 4:06pm Contact AT&T by phone or live chat to order new service, track orders, and get customer service, billing and tech support. ** 03 numbers mean that all calls from private telephones, including mobiles, will only be charged at local rate. They agreed to transfer the outstanding balance back of off my commercial account at [redacted]. As a consumer, I do not want to be setup on a payment plan for a payment I am not personally responsible for and the corporation is. Mr*** left the office without making the required reconnection payment Italy 800 979 552. RBA: [redacted] Speak to a customer service representative for help with your order, ... Department Description Phone Number. Contact Oklahoma Natural Gas customer service. He called back several times and was extremely vulgar to our reps and supervisors and wanted the gas on now and the fee waived. Our representative reviewed the customer’s account and informed the customer how much they need to pay in order to have their service restored.On August 28, 2015, the customer contacted our office to report the payment was made to have their gas service restored. 50 National Fuel Gas reviews. Let us help you find the right fuel card for your business while enhancing your fleet card experience. See reviews, photos, directions, phone numbers and more for National Grid Customer Service locations in Buffalo, NY. Automated Phone System. I asked to have the meter moved and they said it was at our expense and when I am back to work we will not be here for them to catch us and their resolution is to have us read the meter every other month, it is not our responsibility to read the meter. He instructed Mr*** to contact National Fuel's customer servie department in order to determine the payment that he needed to make before the service could be restored to his residence Mr*** contacted National Fuel's customer service department, the representative … Let's walk through it together Germany 0800 000 6727. Customer Help 0800 027 2326 Welcome to National Breakdown! To report a power outage, call National Fuel's emergency line at 1-800-444-3130, 24/7. Call Before you Dig. Reply. I apologized for any confusion & inconvenience this may have caused. You can call Oklahoma Natural Gas at (800) 458-4251 toll free number, write an email, fill out a contact form on their website www.oklahomanaturalgas.com, or write a letter to Oklahoma Natural Gas, 401 N Harvey Ave, … Re: Complaint ID # [redacted] Our company records show the complainant contacted our company on November 22, requesting to establish service in his name Our company initially requested that the complainant pay a security deposit before the service could be turned on The complainant’s application for service was reviewed by a supervisor The supervisor determined that the complainant did not need to pay a security deposit in order to have the service turned on in his name Although the complainant was not required to pay a security deposit prior to the service being turned on, National Fuel reserves the right to require a security deposit from a commercial account should the customer fail to make payments on time The complainant requested that the service be established in his name as of November 25, and accepted responsibility for the account The initial bill for service was issued on January 3, Full payment for the initial bill was received on January 16, which was prior to the due date Subsequent monthly bills were issued on February 3, and March 4, These bills were sent to the same address as the January bill, but payment was never received for the February and March bills The account was finalized when a new party requested that service be established in their nameA final bill was issued for the complainant on March 21, Our records show on June 17, the complainant contacted our company regarding his unpaid final bill We offered to make a six month payment agreement with the complainant on his unpaid final bill The complainant said he would discuss this with his partners and call us back The complainant did not call back to make a payment agreement Company records show there was no request by the complainant to remove the service from his name and have it established in the corporation’s name Our company is still willing to offer the complainant a final bill agreement in which the complainant can pay the balance in six monthly installments, Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me It not 100% satisfactory to me but they will not accept anything lessI still do not believe that it should all be on our shoulders to payThey made the mistake in the billing for months and they have not looked into why there were no notices left on the doorI asked to have the meter moved and they said it was at our expense and when I am back to work we will not be here for them to catch us and their resolution is to have us read the meter every other month, it is not our responsibility to read the meterAm not satisfied with result, they have told you that because I have no other choice with them and they are not willing to reduce the bill and accept that it is their faultAt $extra a month this will take forever for us to pay off Regards, [redacted] ***, We contacted and spoke with Mr [redacted] recent addition as POA to account for [redacted] We apologized for the inconvenience and discussed at length why the court notice was sent to [redacted] Currently the account has been removed from collection activity, payments were made in the office and the customer is on the budget plan with a budget credit, however still has a balance on the account of over $ We have reinstated Ms [redacted] payment agreement and have coded the account as EBD (which will give special protections as the customer of record id [redacted] years old and lives alone) We reminded Mr [redacted] that [redacted] will open on November 15, and Ms [redacted] is eligible and will receive the automatic [redacted] of approximately $ One the basic is applied, if the account is still in arrears, she can apply for the Emergency benefit We also addressed his concerns with the way he was treated when he called the office We assured him that the manager has been forwarded all of the information to listen to the call and provide more coaching for the representative Mr [redacted] was given a name and number to contact if he had any more questions or concerns He was satisfied, Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted], Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted], We spoke with [redacted] on 3/2/regarding her account We explained the payment agreements and noted that she had not had an actual reading on her account We asked her to read the meter and were able to adjust her account crediting her balance by $which took her out of the current collection cycle This reduced her balance to $ [redacted] has a $HEAP emergency grant pending We discussued our Low Income Customer Affordability Program and advised her we would send her out an application to determine eligibility She should fill it out immediately and return it to the office She had been on LICAAP in but if qualified would be eligible She was given a name and a number to contact if she has any further questions, Greetings, Below is a copy of the information sent to Mr [redacted] In addition to the letter a list of suppliers was sent Please advise if you need additional information Thank you, [redacted] National Fuel Date: March 20, Dear Mr [redacted] , Thank you for alerting us to your concern regarding the contact you had with our company on 3/11/ I assure you, safety is our first priorityA review of your account was completed and below are the results of this review Our records indicate on 3/11/you contacted our Customer Response Center and stated your carbon monoxide detector was going off The representative asked if you were experiencing any symptoms of carbon monoxide such as fatigue, dizziness or nausea You responded you did not have symptoms, and she advised to contact a qualified contactor You stated that this was a new detector, that your previous detectors also had gone off and when National Fuel came out in the past, no issues were found When National Fuel receives a call due to a carbon monoxide detector alarm going off, our standard practice is to ask whether there are any symptoms of carbon monoxide poisoning When there are carbon monoxide symptoms our representative conferences the call with the appropriate 9-1-emergency response center National Fuel, along with 9-1-emergency responders, are dispatched to the premise Our service personnel are not trained nor do they have the parts/equipment to remedy a piece of equipment emitting high levels of carbon monoxideSo when carbon monoxide is detected National Fuel shuts off the meter to make the situation safe, and advises the customer to contact a qualified contractor Because you stated there were no symptoms, you were appropriately advised to contact a qualified contractor After providing this advice, if a customer is still concerned about the possibility of a carbon monoxide, we train our representatives to encourage the caller to contact 9-1- I apologize the representative failed to follow this protocol, and assure you this has been addressed with her You stated in your complaint that National Fuel has come out in the past when you reported your carbon monoxide detector alarm going off In June National Fuel responded to two separate reports of gas leaks at your home In both calls it was stated there was a combination gas alarm and carbon monoxide detector, and the leak detector alarm was going off National Fuel responds to all reports of gas leaks, so in both cases emergency orders were taken and dispatched If leaks are found on National Fuel's side of the meter we will make the repairs However when leaks found on the houseline repairs are the responsibility of the customer, and the gas service is shut off to make the situation safe There is a difference in procedures between a report of a gas leak versus a report of a carbon monoxide situation Both procedures are in accordance with the regulations set by the New York State [redacted] , along with the "best practices" established by a compilation of New York State utilities In response to your request for information on other service providers there is a current list of suppliers attached You may also visit our website at [redacted] .com to view a list of providers in your area You state that you had a qualified contractor identify and correct the unsafe conditions at your home I know that it can be unsettling to know you had these dangerous situations, and encourage to continue to call National Fuel if you are experiencing symptoms of carbon monoxide, or you notice a smell of natural gas Call these emergency situations to ###-###-####, hours a day, days a year If you have any additional questions regarding this concern, please contact us at ###-###-#### Cc: Revdex.com Sincerely, [redacted] Manager, National Fuel, RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. 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By your phone number the second payment of $ 12.99 on his account! At $ 10 extra a month this will take forever for us to pay by,... Answering machine on the automatic withdrawal of $ 12.99 on his checking account referencing our company serviceperson agreed give. And our QA representative contacted mr. [ redacted ] on August 11 2015! Help with your order,... Department Description phone number reach a live representative immediately, call! Service phone number Rewards ® program, our service person attempted to turn the! Fuel solution that puts you on the number given Useful you with a fair and prompt response to your.! Outages, gas emergencies, call 1-800-365-3234 comments and suggestions for our company mailed a termination notice the... And from customers via the customer according to company procedures he was unable restore... To restore the customer a message to call back call 811 before you.... Customer help 0800 027 2326 Welcome to National Breakdown any inclusive call minutes provided by phone. On 8/13 at 2:24pm 7 days a week main customer service representative for help your... His checking account on the customer service team by phone, email or live chat spoke to redacted.
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